1. Company Information
Roadmap Logistics Co., Ltd. (“we,” “our,” or “us”) is a logistics and freight forwarding company based in Thailand. Our registered address is 338/20 Sukhumvit 22 Alley, Khlong Toei, Bangkok, 10110.
Contact: info@roadmaplogistics.co.th | +66 90 991 6017
2. Scope of Services
We provide international logistics services including:
- Freight forwarding (air, sea, and land)
- Customs clearance coordination
- Pickup and final delivery services
- B2B and B2C logistics solutions
We act as a logistics coordinator and may subcontract parts of our service to trusted third-party carriers.
3. User Responsibilities
Clients agree to:
- Provide accurate shipment details and documentation
- Ensure all goods are compliant with applicable laws
- Pay invoices on time as agreed
- Accept that we rely on third parties for transportation and customs
4. Payment Terms
- Quotes are valid for 7 days unless stated otherwise.
- Payments may be required in advance for certain shipments.
- Late payments may result in service delays or additional fees.
- Cancellations must be made in writing. Charges may apply depending on the stage of processing.
5. Liability
We are not liable for delays, damage, or loss caused by third-party carriers, customs authorities, or force majeure (natural disasters, strikes, etc.).
Insurance is not automatically included. Clients may request insurance coverage at an additional cost.
6. Dispute Resolution
Any disputes will be governed by Thai law. In the event of a disagreement, both parties agree to attempt an amicable resolution before pursuing legal action.
7. Changes to These Terms
We reserve the right to update these Terms & Conditions at any time. The latest version will always be available on our website.