Introduction
When an aircraft is unexpectedly grounded due to a mechanical issue or missing part, every second counts. In the aviation industry, this emergency is known as Aircraft on Ground (AOG). The pressure is high, and delays can cost airlines tens of thousands of dollars per hour in lost revenue, crew rescheduling, and disrupted flight operations.
At Roadmap Logistics, we help solve AOG problems fast. With around-the-clock response, time-critical transport, and customs expertise, we deliver the parts and equipment needed to get aircraft back in the air — wherever they are.
What Is AOG and Why It Matters
What Does “AOG” Mean?
AOG stands for “Aircraft on Ground.” It’s a term used when an aircraft can’t operate due to a technical fault or missing component. Flights are canceled or delayed until the issue is fixed — often requiring immediate shipment of specific parts.
In this state, the aircraft is no longer generating revenue but still incurring costs. Every minute it stays grounded has consequences.
Why AOG Is a Critical Issue
An AOG event creates:
- Operational disruption — Airlines must reschedule or cancel flights, reroute aircraft, and reassign crew.
- Financial loss — The International Air Transport Association (IATA) estimates AOG costs can reach $10,000 to $150,000 per hour depending on the aircraft and location.
- Reputation risk — Delays damage passenger trust and brand reliability.
AOG support logistics isn’t just a service — it’s an emergency solution. It demands speed, precision, and 24/7 coordination.
What Is the Aircraft on Ground Process?
The AOG process involves:
- AOG declaration by the airline or maintenance team
- Part sourcing and confirmation of delivery timeline
- Shipment execution using the fastest method (air, land, courier)
- Customs clearance using compliant aviation documentation
- Final delivery to the hangar, airport, or repair station
Every step must move quickly and smoothly to minimize downtime.
AOG in Aerospace and Airfreight
What Is AOG in Aerospace?
In the aerospace industry, AOG applies to both commercial and private aircraft. OEMs (Original Equipment Manufacturers), MROs (Maintenance, Repair, and Overhaul providers), and logistics companies all recognize AOG as a priority status requiring instant action.
AOG is not just a logistics term — it’s a trigger for operational acceleration.
What Does AOG Mean in Airfreight?
In freight terms, an “AOG shipment” refers to any package linked to a grounded aircraft. This cargo is handled with top priority:
- Next-flight-out booking
- Dedicated tracking
- Priority handling at every stop
This service is often faster and more secure than standard express delivery — because delays are not an option.
Our AOG Services
Roadmap Logistics offers a specialized AOG service built for speed, global coverage, and full compliance with aviation standards.
1. 24/7 AOG Response
We operate a dedicated AOG desk, available 24/7, every day of the year. Aircraft can be grounded at any time, and we’re ready to move immediately — even on weekends or holidays.
If your aircraft is grounded right now, contact our team directly for immediate support.
2. Time-Critical Deliveries
We move aviation parts across borders using the fastest possible route. Our solutions include:
- Next-flight-out services
- On-board courier (OBC) with hand-carry delivery
- Charter flights for oversized cargo
- Road transport for last-mile delivery
We coordinate air and land networks to avoid delays and keep your aircraft on schedule.
3. Customs Clearance Expertise
Many AOG shipments get delayed at customs due to incomplete paperwork or improper classification. Our team prevents this with:
- Pre-clearance arrangements
- Accurate HS code and export control declarations
- Experience with ATA Carnets and temporary import processes
- Full understanding of ICAO and IATA rules for aircraft components
This keeps your shipments compliant and moving.
4. Dedicated AOG Desk
Each AOG case is assigned to a dedicated coordinator trained in aerospace logistics. They monitor the shipment in real time and serve as your single point of contact from pickup to delivery.
If you’re facing an AOG situation and need to speak to someone now, you can start a WhatsApp chat with our team for faster coordination.
5. Global Network Access
Our logistics network spans Asia, the Middle East, Europe, and other major aviation hubs. Through our connections with global carriers, ground handlers, and bonded warehouses, we’re positioned to deliver anywhere — fast.
Whether your aircraft is grounded in Bangkok, Dubai, or Frankfurt, we can move what’s needed to get it flying again.
Why Choose Roadmap Logistics for AOG?
Choosing the right logistics partner during AOG matters just as much as the part itself. Here’s why Roadmap Logistics is trusted by airlines, charter operators, and maintenance teams.
Proven Aviation Logistics Expertise
We understand the urgency and regulations involved in AOG support. Our teams are trained in:
- Aircraft component handling
- Dangerous goods compliance
- Export control rules and dual-use items
We speak your language — both operationally and technically.
Real-Time Shipment Visibility
You get full visibility into the movement of every AOG shipment:
- GPS-enabled tracking
- Flight progress monitoring
- Customs status updates
We provide clear updates, so you’re never left guessing.
Global Reach, Local Speed
Our operations are designed to work globally, but with local knowledge. We coordinate with regional partners for fast handovers and quick border clearances — especially in high-traffic areas like Thailand, UAE, and Germany.
End-to-End Compliance
We ensure all AOG shipments follow international standards set by organizations like IATA and ICAO. This reduces the risk of inspections, penalties, or holds.
FAQ – AOG Logistics Support
How long does an AOG shipment take?
Most AOG shipments can be delivered within 4 to 24 hours, depending on the part’s location and customs complexity.
Can you deliver to remote airports?
Yes. Our network includes both major and secondary airports. We arrange on-ground transport if the destination lacks direct air service.
Do you handle AOG shipments on weekends or holidays?
Yes — our AOG support is available 24/7, 365 days a year.
Can you provide customs documentation?
We manage all customs paperwork and can help prepare Certificates of Origin, ATA Carnets, dual-use declarations, and other forms needed for cross-border shipments.
What’s the best way to get in touch during an AOG event?
The fastest option is to chat with us directly on WhatsApp. You can also call or use the contact form on our website.
Get Immediate AOG Support
If your aircraft is grounded, don’t waste time with delays or paperwork. Let our logistics team take over — from sourcing and delivery to clearance and tracking.
We specialize in fast, compliant, and global AOG support to help you return to service quickly and safely.
📩 Contact Roadmap Logistics now
📲 Reach us instantly on WhatsApp
Your downtime is our deadline.
